Privacy Policy

At NeuDesk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at neudesk.in.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, company name, and password when you register
• Billing Information: Payment details processed securely by Razorpay — we do not store card numbers
• Usage Data: Log data, IP addresses, browser type, pages visited, and feature usage
• Support Data: Tickets, messages, and conversations created within your helpdesk

2. How We Use Your Information

• To provide, operate, and improve the NeuDesk platform
• To process payments and manage subscriptions
• To send transactional emails such as invoices and account notifications
• To respond to support requests and enquiries
• To detect and prevent fraud or abuse

3. Data Storage and Security

Your data is stored on secure servers. Each tenant's data is isolated in a separate database. We implement encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Razorpay — for payment processing
• Email service providers — for sending notifications
• Law enforcement — when required by applicable law

5. Cookies

We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies. You may disable cookies in your browser, but this may affect platform functionality.

6. Data Retention

We retain your data for as long as your account is active. Upon account deletion or plan cancellation, data is retained for 30 days and then permanently deleted unless required by law.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@neudesk.in. We will respond within 30 days.

8. Children's Privacy

NeuDesk is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our platform. Continued use of NeuDesk after changes constitutes acceptance.

10. Contact

For privacy-related queries, contact us at privacy@neudesk.in or visit our Contact page.